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Urgent! MS Service Desk - Local Job Opening in Dunedin

MS Service Desk

Job Expired.


Job description

**Want to be a part of our team?**



Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

May prepare help desk incident reports and assist in hardware and software evaluation.

Note: May be internal and external client-focused for company-hosted web-enabled solutions.



**Working at NTT**



**Location:**



+ Wellington / Dunedin



**Key Roles and Responsibilities:**



+ Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes

+ Uses MS product and process knowledge along with discretion to respond to tickets

+ Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.

Build knowledge articles, or flag the need for such content, when relevant articles are not available

+ Provide timely updates to clients, when requested, on any pending requests or tickets.

+ Work closely with resolver groups, and other functions, to ensure timely updates are sent to client

+ Produce breach and ageing reports for tickets opened by service desk

+ Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement



**Knowledge, Skills and Attributes:**



+ Ability to work under guidance

+ Ambitious self-starter

+ Ability to use sound judgement to escalate an issue to a higher level

+ Methodical in approach to ticket resolution

+ Demonstrates ability to interact with a variety of stakeholders

+ Demonstrates required integrity to ensure excellent client service and retention

+ Demonstrates the attributes of professionals

+ Excellent attention to detail and client focused

+ Strong and effective verbal and written communication skills

+ Ability to work in 24X7 shift structure, based on a defined roster



**Academic Qualifications and Certifications:**



+ General Qualification in Technology (Technical Diploma) or equivalent



**What will make you a good fit for the role?**



**Required Experience:**



+ Moderate number of years work experience

+ Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred



Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society?



Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).

We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.

Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.





We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA.

We believe it’s key to what makes us different.

So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.

The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

Together we enable the connected future.



You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.

A place where you will be at the heart of our success!


Required Skill Profession

Other General


Job Expired.


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