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Urgent! MS Service Desk - Local Job Opening in Dunedin
**Want to be a part of our team?**
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
May prepare help desk incident reports and assist in hardware and software evaluation.
Note: May be internal and external client-focused for company-hosted web-enabled solutions.
**Working at NTT**
**Location:**
+ Wellington / Dunedin
**Key Roles and Responsibilities:**
+ Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
+ Uses MS product and process knowledge along with discretion to respond to tickets
+ Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Build knowledge articles, or flag the need for such content, when relevant articles are not available
+ Provide timely updates to clients, when requested, on any pending requests or tickets.
+ Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
+ Produce breach and ageing reports for tickets opened by service desk
+ Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
**Knowledge, Skills and Attributes:**
+ Ability to work under guidance
+ Ambitious self-starter
+ Ability to use sound judgement to escalate an issue to a higher level
+ Methodical in approach to ticket resolution
+ Demonstrates ability to interact with a variety of stakeholders
+ Demonstrates required integrity to ensure excellent client service and retention
+ Demonstrates the attributes of professionals
+ Excellent attention to detail and client focused
+ Strong and effective verbal and written communication skills
+ Ability to work in 24X7 shift structure, based on a defined roster
**Academic Qualifications and Certifications:**
+ General Qualification in Technology (Technical Diploma) or equivalent
**What will make you a good fit for the role?**
**Required Experience:**
+ Moderate number of years work experience
+ Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Is innovation part of your DNA?
Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).
We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.
Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries.
By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.
Innovation is part of our DNA.
We believe it’s key to what makes us different.
So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.
The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.
Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.
A place where you will be at the heart of our success!
✨ Smart • Intelligent • Private • Secure
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Unlock Your MS Service Potential: Insight & Career Growth Guide
Real-time MS Service Jobs Trends in Dunedin, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for MS Service in Dunedin, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1415 jobs in New Zealand and 41 jobs in Dunedin. This comprehensive analysis highlights market share and opportunities for professionals in MS Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT America Solutions, Inc. is currently hiring and seeking a MS Service Desk to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: MS Service Desk Jobs Dunedin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT America Solutions, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a MS Service Desk Jobs New Zealand varies, but the pay scale is rated "Standard" in Dunedin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for MS Service Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for MS Service Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your MS Service Desk interview at NTT America Solutions, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT America Solutions, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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